Returns & Exchanges

At Our Place, we want you to love your kitchen essentials, which is why we offer a 100-day trial period for all cookware and dinnerware. If you are not completely satisfied, we provide free returns and easy exchanges to ensure your home is filled with pieces you truly enjoy.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to initiate the process.

• 2.
  Select Items

  Choose the specific items you wish to return or exchange and select the reason for the return from the dropdown menu.

• 3.
  Print and Pack

  Download your prepaid shipping label, securely pack your items in their original packaging, and attach the label to the outside of the box.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.